Disadvantage of e-commerce for the customer?

Disadvantage of e-commerce for the customer?

• A. Difficult to see and impossible to feel the quality of online products
• B. Can compare websites or use comparison websites
• C. Can make purchases 24/7
• D. People with disabilities do not need to travel to the shop

Answer: (A)

When shopping online, you can’t touch or try items before you buy, so judging the true quality, texture, or fit is difficult. Photos and descriptions can be misleading, colors may look different on screen, and you rely on return policies if something doesn’t meet expectations. That inability to physically assess products is the main drawback for customers in e-commerce. The other statements describe benefits: you can compare prices across sites, shop at any time of day, and for many people, not needing to travel to a shop is a convenience.

When shopping online, you can’t touch or try items before you buy, so judging the true quality, texture, or fit is difficult. Photos and descriptions can be misleading, colors may look different on screen, and you rely on return policies if something doesn’t meet expectations. That inability to physically assess products is the main drawback for customers in e-commerce.

The other statements describe benefits: you can compare prices across sites, shop at any time of day, and for many people, not needing to travel to a shop is a convenience.